Cisco Cisco StadiumVision Mobile Manual De Mantenimiento
![Cisco](https://files.manualsbrain.com/attachments/7380d0050044647c30f5c24bbbf5d0c0b6d9bb84/common/fit/150/50/faa183d287233c52228cfea3dbc2a127fe780f60564fcb0955d9c3d1cd23/brand_logo.png)
Escalation Process
•
Customers and Partner should have list of current Smart Net contract
numbers for their customers.
•
For Severity 1 & 2 issues contact Cisco Technical Support using telephone.
U.S./Canada: 800-553-2447
Numbers for other theaters:
•
For Severity 3 & 4 issues/questions contact Cisco Technical Support using
online service request tool:
•
When using online tool or calling Technical Support you will need the
following information:
–
Contact Number
–
Serial Number of item in question
•
Ensure your Smart Net contract covers both hardware and software updates.
•
Make sure you and your customer are paying attention to renewal dates –
don’t let your contract lapse.
© 2012 Cisco Systems. Inc. All right reserved.