Cisco Cisco Customer Response Solution Downloads Guía De Información
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Security/AntiVirus
Software
CRS Java
Compatibility
for Custom
Classes/SDK
Directory
Historical/Config
Database
Enterprise Database
(Dev Test)
Cisco Security Agent
(CSA)
4.0.1.539-1.1(5)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan
Enterprise
8.0
8.0i
8.5i
8
Norton Antivirus
Enterprise
9.0
Symantec Antivirus
Corporate Edition
10.1
10.2
Sun JDK 1.1.8
DC Version 2.5
Active Directory
2000
2003
Netscape (iPlanet) 4.1
MSDE 1.0
MS SQL Server 2000
(Only remote DB)
Oracle 8i
Sybase Adaptive
Server 12
IBM DB2 7.2
MS SQL Server 7
MS SQL Server 2000
Backup and
Restore
9
Editor Client OS
Cisco IP ICD
Agent Desktop Client OS
CAD/CSD/CDA Client
OS
10
HR Client
11
OS
4.0.2
4.0.4
4.0.5
4.0.6
4.0.7
4.0.8
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check
Tech Tips & Release Notes)
Not applicable
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win98 2nd Edition
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips
& Release Notes)
CAD/CSD Client Version
Media Term Client Version
4.5.2.4
Supported Languages
HR Client MDAC
Cisco Works
Wallboard
Crystal Reports
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Chinese
(Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai
ASR:
ASR:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Japanese,
Italian
TTS:
TTS:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Italian
VXML Grammar:
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Japanese,
Italian
CAD/CSD Supported Languages:
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian,
Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
Version 2.7
Campus Manager
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
CiscoWorks Resource Manager
Essentials
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
CiscoWorks Voice Health Manage
1.2
Spectrum UltraLink-II
INOVA DirectControl
Developer Edition 8.5
Professional Edition 8.5
AppAdmin Client
IP Queue
Manager
Notes
Internet Explorer
5.x, 6.x, and 7.x
12
ICM 5.0
ICM 6.0
1. Only for MCS-7825 (3.4 GHZ)
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
Cisco CRS and Cisco IP IVR, Release 3.1(3) SR1 Solution Set (Sheet 2 of 2)