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Cisco Cisco Customer Response Solution Downloads Guía De Diseño

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A-1
Cisco Unified Contact Center Express Solution Reference Network Design, Release 4.1
A P P E N D I X
A
Server Capacities and Limits
This appendix provides a list of server capacities and limits as shown in Table A-1.
Table A-1
Server Capacities and Limits 
Criterion
Cisco 
MCS-7845H1-CC1 
and MCS-7845I1-CC1 
(dual CPU using 
Win2003 Advanced 
Server OS) with call 
duration > 3 minutes
Same server 
described to 
the left with 
call duration 
< 3 minutes
Dual CPU Server using 
Win2003 Advanced Server 
(except MCS-7845H1-CC1 
and MCS-7845I1-CC1) 
with call duration > 3 
minutes
All Other 
Supported 
Servers
Number of agents
300
150
200
75
Number of supervisors
(If a supervisor takes a call, the 
supervisor counts as an agent.)
32
30
32
10
Number of IVR ports
300
300
300
150
Number of automatic speech recognition 
(ASR) ports
150
150
150
75
Number of text-to-speech (TTS) ports
200
200
200
80
Number of Contact Service Queues 
(CSQs)
150
75
100
25
Number of skills
150
100
100
50
Number of skills with which an agent can 
associate 
50
50
50
50
Number of CSQs with which an agent 
can associate
25
25
25
25
Number of skills with which a CSQ can 
associate 
50
50
50
50
Number of CSQs for which a call can 
queue
25
25
25
25
Number of simultaneous Historical 
Reporting sessions (during normal 
contact center hours of operation)
2
2
2
1