Cisco Cisco Customer Response Solution Downloads Guía De Diseño

Index

IN-3

Cisco Unified Contact Center Express Solution Reference Network Design, Release 4.1

grade of service

4-2

High Availability

2-14

historical reporting

1-11

historical reports

2-5

history of this guide

HTTP triggers

1-8

Intercept

with CSD

1-11

interfaces

6-14

IPCC Express Gateway PG

2-11

IP Phone Agent (IPPA)

features

1-6, 1-10

SPAN port server

2-9

IVR

average port usage time

4-2

ports

4-2, 4-5

sizing ports

4-5

IVR port call recording

1-8

Java support

1-8

JTAPI

defined

2-2

trigger

2-2

user

2-3

LDAP directory

2-3

LDAP server

integrating Unified CCX with

C-1

licensing

1-3

IVR ports by package

1-3

product components by seat license

1-4

LSPAN

B-1

managing the Unified CCX system

2-5

Media Resource Control Protocol (MRCP)

2-11

monitoring

desktop

2-7

remotely

1-9

Monitoring and Recording redunancy

2-16

Monitoring Server

2-6

NAT

6-13

Network Address Translation (NAT)

6-13

network partitioning

2-16

NIC

B-1

processing packets

2-7

On-Demand Agent Call Recording

with CSD

1-11

On-Demand Call Recording

with CAD

1-10

packaging

Advanced ACD

1-9

Advanced CTI

1-11

Advanced IVR

1-7