Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Guía Para Resolver Problemas
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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
Cisco Unified CCX Historical Reporting Problems
Step 5
Click Advanced.
Step 6
In the Do not use proxy server for addresses beginning with field, enter the IP address of the Cisco
Unified CCX server to which the Historical Reports client system logs in.
Unified CCX server to which the Historical Reports client system logs in.
Step 7
Click OK as needed to save your changes.
Historical Reporting Client window shows nothing in the user drop-down menu
Symptom
When selecting Tools > Historical Reporting from the Cisco Unified CCX Administration
menu, nothing appears in the user drop-down menu.
Error Message
None
.
Possible Cause
Privileges have not been assigned to the Cisco Unified CM user.
Assign privileges to the Cisco Unified CM user who needs historical reporting privileges.
Step 1
Log in to the Historical Reporting Client with the user name of the Cisco Unified CM user. A dialog box
with a message asking if you want to set the privileges for that user in Cisco Unified CCX Administration
appears.
with a message asking if you want to set the privileges for that user in Cisco Unified CCX Administration
appears.
Step 2
Click Yes. The Historical Reporting Privileges page appears.
Step 3
Assign historical reporting privileges to the user. The proper logLevel (3) is required.
Note
The User Maintenance and Historical Users pages use the same underlying directory API.
Historical Reporting Client stops working; attempt to log in again results in
error messages
error messages
Symptom
Although no changes were made to the server or network, the Cisco Unified CCX Historical
Reporting Client suddenly stops working. When attempting to log in again, the user receives a series of
error messages.
error messages.
Error Message A series of messages appear.
Possible Cause
The client authentication request timed out.
Recommended Action
Complete the following steps:
Step 1
On the Cisco Unified CCX Server, check that your web server and servlet service is running. On the
client, check your browser Internet options for the connection setting.
client, check your browser Internet options for the connection setting.
Step 2
Make sure you are able to connect to the Cisco Unified CCX Administration web page from the client
machine. Refresh the page to be sure it is not cached.
machine. Refresh the page to be sure it is not cached.