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Register for online skill assessment, training, and certification programs

If you want to obtain customized information and service, you can self-register on 
Cisco.com. To access Cisco.com, go to this URL:

The Cisco Technical Assistance Center (TAC) is available to all customers who 
need technical assistance with a Cisco product, technology, or solution. Two 
levels of support are available: the Cisco TAC Web Site and the Cisco TAC 
Escalation Center.

Cisco TAC inquiries are categorized according to the urgency of the issue:

Priority level 4 (P4)—You need information or assistance concerning Cisco 
product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network 
functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, 
affecting significant aspects of business operations. No workaround is 
available.

Priority level 1 (P1)—Your production network is down, and a critical impact 
to business operations will occur if service is not restored quickly. No 
workaround is available.

The Cisco TAC resource that you choose is based on the priority of the problem 
and the conditions of service contracts, when applicable.

You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving 
both cost and time. The site provides around-the-clock access to online tools, 
knowledge bases, and software. To access the Cisco TAC Web Site, go to this 
URL: