Cisco Cisco Unified CallConnector for Microsoft Windows

 

Cisco Systems, Inc. 

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Cisco Unified CallConnector Mobility Service 

Technical Overview 

conferencing” is checked. 

Description 

When the mobility service gets the incoming call and tries to route the 
call to the user, the reached call gets dropped too fast. 

Possible 
Causes 

•  Timeout for user answer setting might be too short 

Procedures 

Step 1.  Launch the Cisco CallConnector Server Wizard and go to the 

Automation Mobility Service setup page to increase the 
Timeout for user answer value. 

 

Description 

The Dial-in System Access doesn’t work when the user calls the DISA 
pilot number. 

Possible 
Causes 

•  Automation server is not running  
•  DISA features is not enabled 
•  No pilot number or ephone assigned for DISA pilot number 

configuration 

Procedures 

Step 1.  Launch the CTIServer Server Manager to check the 

automation server status making sure it is “Started”. If not, 
click Stop and wait until all servers are stopped then click 
Start. 

Step 2.  Launch the Cisco CallConnector Server Wizard and go to the 

Automation Mobility Service setup page making sure that the 
option Allow Dial-in access is checked. 

Step 3.  Check the DNs list box in the Dial-in Access Options section 

making sure the DISA pilot number that the user called is in 
the list. If the pilot number you intend to use is not in the list, 
then you need to assign an ephone that has the pilot number 
to an ephone pool set to be dedicated and assign the DISA 
application to the ephone pool.