Cisco Cisco Unified CallConnector for Microsoft Windows
Cisco Systems, Inc.
Page
105
105
Overview
NOTE: The wave files need to have the following
format:
format:
• Bit Rate: 128kbps
• Audio Sample Size: 16bit
• Channels:
• Audio Sample Size: 16bit
• Channels:
1(mono)
• Audio Sample Rate: 8bit
•
Audio Format: PCM
APPENDIX A
Replace Voice Prompt with Custom Recorded Files:
The voice prompts for Cisco CallConnector Mobility Service can be customized to your preferred
language. The easiest way to replace with your custom voice prompts is to copy all the files from
Cisco Unified CallConnector Server installation path\Wave\US English-Female to Cisco
Unified CallConnector Server installation path\Wave\Custom. From the table below, you can
see the content of each wave file and record your custom voice prompt then overwrite the files
accordingly. Finally, you need to make sure that the language setting in the server wizard is set to
“Custom”.
language. The easiest way to replace with your custom voice prompts is to copy all the files from
Cisco Unified CallConnector Server installation path\Wave\US English-Female to Cisco
Unified CallConnector Server installation path\Wave\Custom. From the table below, you can
see the content of each wave file and record your custom voice prompt then overwrite the files
accordingly. Finally, you need to make sure that the language setting in the server wizard is set to
“Custom”.
File Name
Script / Description
Length
(sec)
(sec)
cchelpmenu.wav Help
menu
Press *1 to change status
Press *2 to change location
Press *4 to transfer to a number
Press *5 to add number to conference
Press *6 to transfer to mobile phone
Press *7 to transfer to work phone
Press *8 to transfer to home phone
Press *9 to transfer to voicemail
Press ## to end mid-call features
Press *0 to repeat the menu
Press *2 to change location
Press *4 to transfer to a number
Press *5 to add number to conference
Press *6 to transfer to mobile phone
Press *7 to transfer to work phone
Press *8 to transfer to home phone
Press *9 to transfer to voicemail
Press ## to end mid-call features
Press *0 to repeat the menu
28
cctryingothernumbers.wav
Trying other numbers, please hold
3
ccenterpassword.wav Please
enter your password
2
ccreenterpassword.wav
Invalid entry, please reenter your password
4
cconfirm.wav (Confirmation
tone) 1
cccanceldtmf.wav (Cancel
tone)
1
cctransfertoworkfail.wav
Transfer to work phone failed
2
cctransfertohomefail.wav
Transfer to home phone failed
2
cctransfertomobilefail.wav
Transfer to mobile phone failed
2