Cisco Cisco Unified CallConnector for Microsoft Windows

 

Cisco Systems, Inc. 

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Cisco Unified CallConnector Mobility Service 

Technical Overview 

Transfer to Voice Mail Method 

This lists the supported method for transferring a call to a 
user’s voice mailbox. The Transfer to Voice Mail Script is the 
recommended method. 

ƒ  Transfer to Voice Mail Script: This is a CUE script 

that automatically answers a call and waits for a 
voicemail box number. The voice message is 
recorded and saved into that mailbox. 

ƒ  Use E164 Number: In method requires a separate 

E164 telephone number to be assigned to each voice 
mail box. The call is then transferred to this number 
for recording of message for the associated mailbox. 

ƒ  Use Transfer-to-Voicemail Softkey: This feature 

requires the version of CME with this  Softkey. 

Transfer to Voice Mail Number 

For the Transfer to Voice Mail using Script, this is the pilot 
number that is called to reach the CUE Transfer script. 

VM Prefix 

For the E164 number method, this is the prefix appended to 
the voicemail box number to generate the user’s E164 
number. 

Use Hardware Conferencing 

This parameter specifies that the CME has been configured 
for hardware conferencing and ad-hoc conference. When this 
option is checked, the UCC Mobility Service uses the 
hardware conferencing methods and enabled features that 
require multiparty conferencing. 

Receive Connect on Remote 
Answer 

This parameter is used determine if the call progress states 
are local or from the far-end device. When analog lines are 
used to make PSTN calls, the Mobility Server receives ring 
and connect when the line is seized, while on digital trunks 
ring and connect states are provided by the terminating end 
device. The Mobility Server uses this parameter to delay 
when the prompts are played to the caller. This should be set 
to true when the CME/UC500 is configured with digital 
trunks.