Cisco Cisco Unified CallConnector for Microsoft Windows
Cisco Systems, Inc.
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Cisco Unified CallConnector Mobility Service
Technical Overview
select Yes
on the ―Dedicated‖ option and assign applications to the ephone pool from the available
application list.
To provide the SNR, Mid-Call and DISA features, the UCC Server with Mobility Services has to be
installed and the Mobility Service has to be registered.
installed and the Mobility Service has to be registered.
Setup SNR and DISA System Parameters
To setup Automation Mobility Service, click on Windows Start button -> All Programs -> Cisco
Systems -> Cisco Unified CallConnector Server -> click on Cisco Unified CallConnector Server
Wizard. Once the server wizard window is loaded, you select Automation/Mobility Server from
the home menu and click on Next once. Then you‘ll see the following window which allows you to
configure the settings for Single Number Reach (SNR) and Dial-in System Access (DISA) features
of the Cisco Unified CallConnector Mobility Service.
Systems -> Cisco Unified CallConnector Server -> click on Cisco Unified CallConnector Server
Wizard. Once the server wizard window is loaded, you select Automation/Mobility Server from
the home menu and click on Next once. Then you‘ll see the following window which allows you to
configure the settings for Single Number Reach (SNR) and Dial-in System Access (DISA) features
of the Cisco Unified CallConnector Mobility Service.
The window has all the configuration settings for the Automation Mobility Service. If you want users
to access to the Mid-Call Features then you can check Allow mid-call to features access to
enable the feature. The option Maximum number of calls to locate user limits the number of
simultaneous calls can be made to a user per incoming call. You can decide the timeout interval (in
seconds) for user to answer the reached call. Also, you can specify the maximum number of SNR
session to be established concurrently.
to access to the Mid-Call Features then you can check Allow mid-call to features access to
enable the feature. The option Maximum number of calls to locate user limits the number of
simultaneous calls can be made to a user per incoming call. You can decide the timeout interval (in
seconds) for user to answer the reached call. Also, you can specify the maximum number of SNR
session to be established concurrently.
In the Dial-in-Access Options, you can enable the DISA features by checking Allow Dial-in access.
If you don‘t want to allow users to access the DISA features from phones that are not in users‘
contact directory, you can check Restrict Dial-in to user contact numbers to restrict users to
access the DISA features from their work, home or mobile phone only. If security is your concern,
you can enforce every user to provide DISA password before they can access the DISA features
by checking Always authenticate with dial-in password. Next to the options you see a list box
containing DISA pilot numbers. There are two configurations that you can use to setup DISA pilot
numbers. One is to use Dial-in pool which requires you to allocate at least one ephone pool set to
be dedicated and assign DISA application to use the ephone pool. Each ephone assigned to the
ephone pool is ready for one DISA session. Whatever DNs belong to the ephone pool can be used
as the DISA pilot number. Another configuration requires you to setup a mobility ephone (NOT
assigned to any ephone pool) and an ephone pool set to be not dedicated and assign DISA
application to it. As a result, any DNs in the mobility ephone would become the DISA pilot number.
If you want to use the 2
If you don‘t want to allow users to access the DISA features from phones that are not in users‘
contact directory, you can check Restrict Dial-in to user contact numbers to restrict users to
access the DISA features from their work, home or mobile phone only. If security is your concern,
you can enforce every user to provide DISA password before they can access the DISA features
by checking Always authenticate with dial-in password. Next to the options you see a list box
containing DISA pilot numbers. There are two configurations that you can use to setup DISA pilot
numbers. One is to use Dial-in pool which requires you to allocate at least one ephone pool set to
be dedicated and assign DISA application to use the ephone pool. Each ephone assigned to the
ephone pool is ready for one DISA session. Whatever DNs belong to the ephone pool can be used
as the DISA pilot number. Another configuration requires you to setup a mobility ephone (NOT
assigned to any ephone pool) and an ephone pool set to be not dedicated and assign DISA
application to it. As a result, any DNs in the mobility ephone would become the DISA pilot number.
If you want to use the 2
nd
configuration, then you need to click on Edit to add the DISA pilot
number manually to the DN list.
For both SNR and DISA applications, you can decide whether you want users to be able to view
the caller‘s number when there‘s an incoming call or they try to reach to other contacts by checking
Show caller number for Mobility Service Calls. You can specify if the length of the caller number
is less than certain digits then the caller number either will be transformed to a full length custom
PSTN number or the caller number will be appended to the custom prefix number with as prefix
checked.
the caller‘s number when there‘s an incoming call or they try to reach to other contacts by checking
Show caller number for Mobility Service Calls. You can specify if the length of the caller number
is less than certain digits then the caller number either will be transformed to a full length custom
PSTN number or the caller number will be appended to the custom prefix number with as prefix
checked.