Cisco Cisco Unified CallConnector for Microsoft Windows

 

Cisco Systems, Inc.

 

Page 113 

 

113 

Appendix A 

NOTE: The wave files need to have the following 
format: 

 

Bit Rate: 128kbps 

 

Audio Sample Size: 16bit 

 

Channels: 1(mono) 

 

Audio Sample Rate: 8bit 

 

Audio Format: PCM

The voice prompts for Cisco CallConnector Mobility Service can be customized to your preferred 
language.  The easiest way to replace with your custom voice prompts is to copy all the files from 
Cisco Unified CallConnector Server installation path\Wave\US English-Female to Cisco 
Unified CallConnector Server installation path\Wave\Custom. From the table below, you can 
see the content of each wave file and record your custom voice prompt then overwrite the files 
accordingly. Finally, you need to make sure that the language setting in the server wizard is set to 
―Custom‖. 

 

 

 

 

 

 

 

File Name 

Script / Description 

Length 
(sec) 

cchelpmenu.wav 

Help menu 
Press *1 to change status 
Press *2 to change location 
Press *4 to transfer to a number 
Press *5 to add number to conference 
Press *6 to transfer to mobile phone 
Press *7 to transfer to work phone 
Press *8 to transfer to home phone 
Press *9 to transfer to voicemail 
Press ## to end mid-call features 
Press *0 to repeat the menu  

28 

cctryingothernumbers.wav 

Trying other numbers, please hold 

3 

ccenterpassword.wav 

Please enter your password 

2 

ccreenterpassword.wav 

Invalid entry, please reenter your password 

4 

cconfirm.wav 

(Confirmation tone) 

1 

cccanceldtmf.wav 

(Cancel tone) 

1 

cctransfertoworkfail.wav 

Transfer to work phone failed 

2 

cctransfertohomefail.wav 

Transfer to home phone failed 

2 

cctransfertomobilefail.wav 

Transfer to mobile phone failed 

2