Cisco Cisco Unified CallConnector for Microsoft Windows

Cisco Systems, Inc.

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Appendix C

APPENDIX C

Transfer to Voice Mail Setup

Introduction

This section provides a sample configuration for enabling direct transfer to CUE/Voicemail of a user
by dialing a speed-dial code. The document details how a speed-dial can be created to setup a call
to a CUE AA and then send digits for identifying a voicemail mailbox.

The sample demonstrates the ease with which Cisco CallManager Express can integrate with
Cisco Unity Express to offer fast access to a user

‘s voicemail instead of going through ringback

and then hearing a user

‘s voicemail prompt. This configuration would be especially useful when a

receptionist monitors phones and knows that the phone is busy and needs to transfer the caller
directly to voicemail.

Components Used

The information in this document is based on the following software and Cisco 2821 router
hardware:

Cisco 2821 ISR router with CallManager Express 4.0 for call processing

Cisco IOS IP Voice feature set

NM-CUE with 2.1.3 version software to provide AA services

VIC2-4FXO to connect analog PSTN lines

HWICD-9ESW with inline power card to provide LAN switching and inline power for

maximum of 8 IP Phones

The information presented in this section was created from devices in a specific lab environment.
All of the devices used in this document started with a cleared (default) configuration. If you are
working in a live network, ensure that you understand the potential impact of any command before
using it.