Cisco Cisco Unified CallConnector for Microsoft Windows
Cisco Systems, Inc.
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Unified CallConnector Mobility Service
Mid-Call Features
The Unified CallConnector Mid-Call feature is an option that allows users to access Cisco CME
features such as transferring to their voice mailbox, extending the call to a multi-party conference
and more during an SNR call.
features such as transferring to their voice mailbox, extending the call to a multi-party conference
and more during an SNR call.
If the Mid-Call features are enabled for the Single Number Reach service, then the Mobility Server
stays connected in the call between the caller and user to allow the user to access Cisco CME and
CallConnector features. Users can enter numbers from their telephone keypad to access these
features.
stays connected in the call between the caller and user to allow the user to access Cisco CME and
CallConnector features. Users can enter numbers from their telephone keypad to access these
features.
For example, the user is on a call through the SNR service and they need to add in a colleague to
the call. This can be accomplished by entering the ‗Add Number‘ access code and the colleague‘s
telephone number. If available, the number is joined to the call.
the call. This can be accomplished by entering the ‗Add Number‘ access code and the colleague‘s
telephone number. If available, the number is joined to the call.
Users can also change their availability status and location using keypad access codes. This can
not only inform colleagues of the user‘s status but can also be used to trigger previously setup
Personal Routing Rules. For example if the user wants to be reached at their mobile phone they
can change their location to ―On the Road‖ to activate their ―On the Road rule‖. The Mid-Call
features can also be used to move the call from the current phone to another telephone instrument.
not only inform colleagues of the user‘s status but can also be used to trigger previously setup
Personal Routing Rules. For example if the user wants to be reached at their mobile phone they
can change their location to ―On the Road‖ to activate their ―On the Road rule‖. The Mid-Call
features can also be used to move the call from the current phone to another telephone instrument.
The following features can be accessed while on a SNR call:
Add additional parties to the call.
Allow the current call to leave a voice
message by transferring the call the user‘s mailbox
Transfer the current call to another number
Transfer the current
call to the use‘s work, home or mobile number
Change the
user‘s availability and location settings
Dial-in Access
The Mobility service Dial-In Access (DISA) allows users to access the Cisco CME features for their
business calls when they are away from their office. To place long-distance or international calls,
users can call in and use the business
business calls when they are away from their office. To place long-distance or international calls,
users can call in and use the business
‘s telephones lines to place these calls. Users can also
access the Cisco CME features such as setting up a multi-party conference call and more from
their mobile or home phones. With DISA, the user can establish a phone conference from his/her
mobile phone without access to the IP phone physically.
their mobile or home phones. With DISA, the user can establish a phone conference from his/her
mobile phone without access to the IP phone physically.
The following are some of the features available from the UCC Mobility Dial-In functionality:
Make a business call from home or mobile phone utilizing the Cisco CME.
Add additional parties in to the call or setup multi-party calls using the CME conference
service
service
Transfer the current call to their voice mailbox
Transfer the current call to work, home, mobile, or custom phone number
Change presence status and location