Cisco Cisco Unified CallConnector for Microsoft Windows
Cisco Systems, Inc.
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Cisco Unified CallConnector Mobility Service
Technical Overview
Mobility Service User Features
Feature
Description
Personal Routing Policies
Personalized custom call routing
rules for Single Number Reach
rules for Single Number Reach
UCC Mobility Service allows users to setup personalized call
routing rules for handling the business calls when away from
the desk.
routing rules for handling the business calls when away from
the desk.
User selectable extension
numbers for SNR Service
numbers for SNR Service
Users can specify the primary or secondary extension on the
IP Phone for the Single Number Reach service.
IP Phone for the Single Number Reach service.
User specified reach numbers
If specified, the incoming calls will be routed to the user‘s work
phone or 2
phone or 2
nd
work phone or home phone or mobile phone or
custom phone number.
Multiple simultaneous reach
numbers
numbers
User can setup rules to try to reach them at multiple telephone
numbers including home, mobile, and an alternate phone
number.
numbers including home, mobile, and an alternate phone
number.
Simultaneous ringing at IP Phone
and alternate phone numbers
and alternate phone numbers
The Single Number Reach can be setup to ring the IP Phone
and other numbers. However to ring at the IP Phone, a
secondary DN needs to be configured and that number
specified as one of the reach numbers
and other numbers. However to ring at the IP Phone, a
secondary DN needs to be configured and that number
specified as one of the reach numbers
User‘s can selectively route callers
to them using the single number
reach
to them using the single number
reach
The mobility service can check
if the caller‘s number is in the
user‘s personal contacts or speed dial list or corporate
directory or custom list of numbers.
directory or custom list of numbers.
Ability to enable/disable a rule
Multiple rules can be configured by the user and enabled or
disabled as needed.
disabled as needed.
Call Routing can be conditionally
based on the user‘s availability
status
based on the user‘s availability
status
The mobility service can check if the user‘s current presence
status is available or away or busy or unavailable to determine
if the call is to be routed.
status is available or away or busy or unavailable to determine
if the call is to be routed.
Call Routing can be conditionally
based
based
on the user‘s location
The mobility service can check if the user‘s current location at
home, at work, on the road or on vacation to determine if the
call is to be routed.
home, at work, on the road or on vacation to determine if the
call is to be routed.
Different call routing rules for
weekend, holiday and work-day
weekend, holiday and work-day
The mobility service can check if the day is a weekday,
weekend, holiday or a particular day of the week to determine
if the call is to be routed.
weekend, holiday or a particular day of the week to determine
if the call is to be routed.