Cisco Cisco Smart CallConnector Server and Advanced Client Manual De Mantenimiento
Configuring Operator Parameters
Administrator Guide 8-3
Page Numbers: Organizations with overhead paging can specify these page numbers during
configuration. These numbers are displayed when the page button is pressed and allows a call
to be made or transferred to the selected page number.
configuration. These numbers are displayed when the page button is pressed and allows a call
to be made or transferred to the selected page number.
8.1.1 Operator Console Configuration Tasks
A system administrator can perform the following tasks from the Configuring Operator
Parameters section of the Configuration Manager:
Parameters section of the Configuration Manager:
1. Adding the incoming call queues for the operators. This involves configuring the queue
parameters including the queue name, greeting text, priority, busy/night routing numbers
and the queue type.
2. Add and remove the operators from the call queues.
3. Specifying the operator’s phone numbers that will belong to the call queue.
4. Update the priority and timeout values for the predefined cal queues (Held, Parked and
Transferred calls)
5. Select the park numbers for the operators from the list of the park numbers configured
on the router.
6. Add, Modify and Delete the Speed Numbers for the operators
7. Add, Modify and Delete the Page numbers for the operators.
parameters including the queue name, greeting text, priority, busy/night routing numbers
and the queue type.
2. Add and remove the operators from the call queues.
3. Specifying the operator’s phone numbers that will belong to the call queue.
4. Update the priority and timeout values for the predefined cal queues (Held, Parked and
Transferred calls)
5. Select the park numbers for the operators from the list of the park numbers configured
on the router.
6. Add, Modify and Delete the Speed Numbers for the operators
7. Add, Modify and Delete the Page numbers for the operators.
This chapter will provide detailed steps for performing these tasks.
The operator user account has to be setup first before the console parameters can be
configured. Configuring the operator user account and entering the directory information is
described in the chapter on Managing Users and Contacts.
The operator user account has to be setup first before the console parameters can be
configured. Configuring the operator user account and entering the directory information is
described in the chapter on Managing Users and Contacts.