Cisco Cisco Unified CallConnector for Salesforce.com Guía De Información
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Copyright © 2009 Cisco Systems, Inc. All rights reserved.
Customer Case Study
T-1 service is used for data and voice to further reduce expenses. Additionally,
the voice system can be administrated by employees, and adding users or
changing voicemail boxes can be performed using the online administrative tool.
These features are helping Peck & Tuneski dramatically lower overhead expenses.
the voice system can be administrated by employees, and adding users or
changing voicemail boxes can be performed using the online administrative tool.
These features are helping Peck & Tuneski dramatically lower overhead expenses.
According to Jonathan Peck, president at Peck & Tuneski, the firm has achieved
other savings. “We’ve eliminated long distance; everything is routed through our
central office and gets the same benefit of that toll-free calling. Using softphone
technology, I even eliminated the office phone at my house. We’re looking at savings
of 25 to 40 percent, depending on long-distance usage. And the savings from the
split T-1 line will cover about 30 percent of the cost of the equipment.”
other savings. “We’ve eliminated long distance; everything is routed through our
central office and gets the same benefit of that toll-free calling. Using softphone
technology, I even eliminated the office phone at my house. We’re looking at savings
of 25 to 40 percent, depending on long-distance usage. And the savings from the
split T-1 line will cover about 30 percent of the cost of the equipment.”
• Enhanced communications capabilities. Having all the offices on the same
network allows staff to call or transfer calls to remote offices by simply dialing a
four-digit extension. This capability eases communication and “creates a more
professional appearance with customers,” says Peck. “Now, when someone leaves
the office, I can program the phone to ring through to a cell phone so the client can
reach me more easily. My office can reach me just by dialing my extension and
being patched to my cell phone.”
four-digit extension. This capability eases communication and “creates a more
professional appearance with customers,” says Peck. “Now, when someone leaves
the office, I can program the phone to ring through to a cell phone so the client can
reach me more easily. My office can reach me just by dialing my extension and
being patched to my cell phone.”
• Improved customer service and increased productivity. The new solution has
reduced the number of unanswered calls. Now, when attorneys are out of the
office, their phones can be programmed to forward to their cell phones or other
associates, and clients can speak to live employees when they call. “Through the
use of the call connect software, we are able to cover employee absences or staff
reductions with little impact on our clients,” says Peck. “Now, they talk to someone
who can help them every time they call.”
office, their phones can be programmed to forward to their cell phones or other
associates, and clients can speak to live employees when they call. “Through the
use of the call connect software, we are able to cover employee absences or staff
reductions with little impact on our clients,” says Peck. “Now, they talk to someone
who can help them every time they call.”
Personal voicemail boxes for each attorney allow clients to leave private messages.
And the Cisco IP Communicator application on staff laptops helps improve customer
service by making attorneys accessible wherever they go, and making it easy for them
to access the office remotely.
And the Cisco IP Communicator application on staff laptops helps improve customer
service by making attorneys accessible wherever they go, and making it easy for them
to access the office remotely.
Another benefit of the network is the colleague visibility and status. By looking at the
handset, the office receptionist or other colleagues can tell whether someone is on
the phone or in do-not-disturb mode. This feature saves time and frustration.
handset, the office receptionist or other colleagues can tell whether someone is on
the phone or in do-not-disturb mode. This feature saves time and frustration.
Network Solution
Before deploying the Cisco network, Peck & Tuneski looked at other solutions,
but decided to trust their partner and their recommendation. “CCS has been our
technology vendor since the late 1980s,” says Peck. “We already had a good 20-
year relationship with them. Other vendors couldn’t integrate our voice and data
network the way that CSS could, and we knew this integration was key to moving our
company forward and reducing our overhead.”
but decided to trust their partner and their recommendation. “CCS has been our
technology vendor since the late 1980s,” says Peck. “We already had a good 20-
year relationship with them. Other vendors couldn’t integrate our voice and data
network the way that CSS could, and we knew this integration was key to moving our
company forward and reducing our overhead.”
CCS recommended a Cisco Small Business solution with Cisco Unified
Communications Manager Express, because it would help the firm cut costs and
improve remote connectivity. The new network integrated all of the offices onto a
single network, eliminating the need for maintaining dedicated connections at the
remote sites.
Communications Manager Express, because it would help the firm cut costs and
improve remote connectivity. The new network integrated all of the offices onto a
single network, eliminating the need for maintaining dedicated connections at the
remote sites.
CSS was also able to offer Peck & Tuneski zero percent financing on a 36-month
lease through Cisco Capital
lease through Cisco Capital
SM
. This arrangement enables the firm to manage its cash
flow, reinvest in the business, and keep monthly expenses low.
“We’ve eliminated long distance;
everything is routed through our
central office and gets the same
benefit of that toll-free calling.
Using softphone technology,
I even eliminated the office
phone at my house. We’re looking
at savings of 25 to 40 percent,
depending on long-distance
usage. And the savings from
the split T-1 line will cover about
30 percent of the cost of the
equipment.”
—Jonathan A. Peck
President
Peck & Tuneski. P.C.