Cisco Cisco Unified Contact Center Enterprise 8.5(1) Notas De La Versión
Chapter 11 Bandwidth Provisioning and QoS Considerations
Cisco Unified Contact Center Enterprise 8.x SRND
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Figure 135 Distributed Outbound SIP Dialer Deployment for Transfer to an IVR Campaign Using Cisco Unified
IP IVR
The average WAN bandwidth usage in this case would be:
WAN Bandwidth = Calls Per Second * Hit Rate * Hit Call Signaling Bandwidth + Calls Per Second * (1 -
Hit Rate) * Non-Hit Call Signaling Bandwidth = Kbps
Hit Rate) * Non-Hit Call Signaling Bandwidth = Kbps
Example 5: With call throttling of 60 cps on the SIP Dialer, a 20% hit rate for the transfer-to-IVR
campaign, and a WAN link with G.711 codec, the bandwidth usage is:
campaign, and a WAN link with G.711 codec, the bandwidth usage is:
60 * 20% * 100 + 60 *(1 – 20%)*49.6= 3600 kbps = 3.6 Mbps
Transfer-To-IVR Campaign – SIP Dialer Recording
The average WAN bandwidth usage in this case would be:
WAN Bandwidth = Calls Per Second * (Codec Bandwidth
+ Hit Rate * Hit Call Signaling Bandwidth
+ (1 - Hit Rate) * Non-Hit Call Signaling Bandwidth)
= Kbps
Example 6: With call throttling of 60 cps on the SIP Dialer, a 20% hit rate for the agent campaign, and a
WAN link with G.711 codec, the bandwidth usage is:
WAN link with G.711 codec, the bandwidth usage is:
60 * (80 + 20% *100 + (1 – 20%)*49.6) = 8380.0 kbps = 8.4 Mbps