Cisco Cisco Unified Contact Center Enterprise 8.5(1)
Serviceability Best Practices Guide for Unified ICM/Contact Center Enterprise & Hosted
©2011 Cisco Systems, Inc.
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For example:
Figure 29: Graph of Samples to Find Busy Hour
9.3
Categorizing Collected Data
Collected data should be categorized by critical resource for each change event or need. Highlighted
below are the instigators for sampling, collecting, categorizing, analyzing data to determine capacity
utilization.
below are the instigators for sampling, collecting, categorizing, analyzing data to determine capacity
utilization.
Current Deployment Design
Configuration Info
Traffic Load
Migration Requirements
Platform Performance
Configuration Info
Traffic Load
Migration Requirements
Platform Performance
9.3.1 Current Deployment Design
It is imperative that a deployment baseline be established and maintained; this baseline will be
used to do before/after comparisons. At any time that a change in the deployment design is made,
a new baseline must be established.
used to do before/after comparisons. At any time that a change in the deployment design is made,
a new baseline must be established.
Establish an initial baseline – today – with the current deployment design
Re-establish a baseline after deployment changes occur, such as:
• Add/delete a Peripheral Gateway
• Add/delete an Administration & Data Server
• Clustering over WAN – any change to WAN characteristics
• Add/delete an Administration & Data Server
• Clustering over WAN – any change to WAN characteristics
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Platform Busy hour @ 11 AM