Cisco Cisco Unified Contact Center Enterprise 8.5(1)
Serviceability Best Practices Guide for Unified ICM/Contact Center Enterprise & Hosted
©2011 Cisco Systems, Inc.
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some objects within these tables do not have values is not necessarily indicative of a failed
implementation.
implementation.
Figure 17: Mapping CCCA MIB to SYSAPPL MIB
If a monitoring application prefers to acquire CPU and/or memory metrics on a per-process basis,
the cccaComponentElmtRunID value may also be used as an index into the SYSAPPL-MIB
sysApplElmtRunTable.
the cccaComponentElmtRunID value may also be used as an index into the SYSAPPL-MIB
sysApplElmtRunTable.
The component-specific and subcomponent-specific tables include a separate table of
instrumentation for each possible Unified CCE component. The list of tables includes:
instrumentation for each possible Unified CCE component. The list of tables includes:
Router Table (cccaRouterTable)
NIC Table (cccaNicTable) – since nearly always installed on the Router, this is
considered a subcomponent of the Router
Logger Table (cccaLoggerTable)
Distributor Admin Workstation Table (cccaDistAwTable)
Peripheral Gateway Table (cccaPgTable)
Distributor Admin Workstation Table (cccaDistAwTable)
Peripheral Gateway Table (cccaPgTable)
Peripheral Interface Manager Table (cccaPimTable) – since always installed on the
PG, this is a subcomponent of the PG
CTI Gateway Table (cccaCgTable)
CTI Object Server Table (cccaCtiOsTable)
Outbound Option Campaign Manager (cccaCampaignMgrTable)
Outbound Option Dialer (cccaDialerTable)
CTI Object Server Table (cccaCtiOsTable)
Outbound Option Campaign Manager (cccaCampaignMgrTable)
Outbound Option Dialer (cccaDialerTable)
Component Element
SYSAPPL-MIB
sysApplElmtRunTable
Router Processes
– one row per process.
*
18,140
00:07:33:78
c:\icm\bin\mdsproc.exe
2007-Jul-31, 12:05:23.0
945
*
22,938
00:07:33.72
c:\icm\bin\rtsvr.exe
2007-Jul-31, 12:05:23.0
944
*
204,634
00:07:33.81
c:\icm\bin\router.exe
2007-Jul-31, 12:05:22.0
942
*
Memory
CPU
Name
TimeStarted
Index
active
945
mdsproc.exe
active
944
rtsvr.exe
active
942
router.exe
Status
RunID
Name
* Note: Not all entries in this table are implemented. Those shown are typically populated.