Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía Del Usuario

3. It is particularly useful when auto answer is enabled or the agent is an Outbound agent.

4. The Connect Tone is played only when the nailed connection mobile agent receives a call,

as in the following examples:

–

Inbound call to the agent

–

Consultation call to the agent

–

Outbound reservation call to the agent

–

Outbound call to the agent

5. The Connect Tone is not played when the nailed connection mobile agent initiates a call,

as in the following examples:

–

Call is made from the agent

–

Consultation call is made from the agent

–

Outbound direct preview call is made

–

Supervisor Barge-in call is made

See the section, 

, for instructions on

how to enable the Connect Tone feature.

Feature Requirements

Hardware and Software Requirements

Hardware and software requirements for the Unified MA are identical to those of Cisco Unified
CCE. Limitations and scalability for Unified MA are discussed in the Hardware & System
Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise &
Hosted, Release 8.0(1).

Phone Requirements

A mobile agent can use an analog, digital, or IP phone to handle calls.

Note: When Mobile Agent phones are located on a cluster and a SIP Trunk is used to connect
the cluster to another cluster under Unified CCE control, you must either use SIP phones as
Mobile Agent phones, or select ttp required on the Unified CCE cluster to allow mobile agent
calls to work.

Mobile Agent Guide for Cisco Unified Contact Center Enterprise & Hosted Release 8.5(1)