Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía Del Usuario

The 

 value is site dependent. It should be a value that represents the average Handle

time of a call. This constant will only be used if it is at the start of the day and the proper

 has not been calculated yet.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 8.0(1)