Cisco Cisco Computer Telephony Integration Option 9.0 Guía De Referencia

MonitorID

The Monitor ID of the device or 
call monitor that caused this 
message to be sent to the client, 
or zero if there is no monitor 
associated with the event (All 
Events Service).

UINT

4

PeripheralID

The Unified ICM PeripheralID 
of the ACD where the call 
activity occurred.

UINT

4

PeripheralType

The type of the peripheral 
(

USHORT

2

ConnectionDevice 
IDType

The type of device ID in the 
ConnectionDeviceID floating 
field (

).

USHORT

2

ConnectionCallID

The Call ID value assigned to 
this call by the peripheral or 
Unified ICM.

UINT

4

LineHandle

Identifies the teleset line being 
used.

USHORT

2

LineType

The type of the teleset line 
(

USHORT

2

ServiceNumber

The service that the call is 
attributed to, as known to the 
peripheral. May contain the 
special value NULL_SERVICE 
(

) when not applicable 

or not available. 

UINT

4

ServiceID

The Unified ICM ServiceID of 
the service that the call is 
attributed to. May contain the 
special value NULL_SERVICE 
(

) when not applicable 

or not available.

UINT

4

SkillGroupNumber

The number of the agent 
SkillGroup the call is attributed 
to, as known to the peripheral. 
May contain the special value 
NULL_SKILL_GROUP 
(

) when not applicable 

or not available. Some ACDs 
ignore this field and/or use the 
ACD default; see the list 
immediately following 

UINT

4