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Cisco Cisco Computer Telephony Integration Option 8.5 Guía De Referencia

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CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 6      Constants and Status Codes
AgentState Values
AGENT_STATE_ 
NOT_ READY
The agent is unavailable for any call work. 2
AGENT_STATE_ 
AVAILABLE
The agent is ready to accept a call.
3
AGENT_STATE_ 
TALKING
The agent is currently talking on a call 
(inbound, outbound, or inside).
4
AGENT_STATE_ 
WORK_NOT_READY 
The agent is performing after call work, 
but will not be ready to receive a call when 
completed.
5
AGENT_STATE_ 
WORK_ READY
The agent is performing after call work, 
and will be ready to receive a call when 
completed.
6
AGENT_STATE_ 
BUSY_ OTHER
The agent is busy performing a task 
associated with another active SkillGroup.
7
AGENT_STATE_ 
RESERVED
The agent is reserved for a call that will 
arrive at the ACD shortly.
8
AGENT_STATE_ 
UNKNOWN
The agent state is currently unknown.
9
AGENT_STATE_ 
HOLD
The agent currently has all calls on hold.
10
AGENT_STATE_ 
ACTIVE 
The agent state is currently active
11
AGENT_STATE_ 
PAUSED
The agent state is currently paused
12
AGENT_STATE_ 
INTERRUPTED
The agent state is currently interrupted
13
AGENT_STATE_NOT_
ACTIVE
The agent state is currently not active
14
Table 6-5
AgentState Values (continued)
State Name
Description
Value