Cisco Cisco Computer Telephony Integration OS 8.5 Guía De Referencia
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CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 1 CTI Server Overview
CTI Server Configurations
Depending upon the particular ACD’s capabilities and tie-line configuration, some ACDs may be set up
to effect call transfers using the post route and translation route features previously described. In this
case, the call context is preserved by being sent through Unified ICM via the route request and
translation route mechanisms to the remote PG, and is thus available to the CTI Client, if any, associated
with the destination device.
to effect call transfers using the post route and translation route features previously described. In this
case, the call context is preserved by being sent through Unified ICM via the route request and
translation route mechanisms to the remote PG, and is thus available to the CTI Client, if any, associated
with the destination device.
Conference Call
Like call transfers, call conferences are handled differently by different types of ACDs and may involve
the creation of several calls that are all linked together.
the creation of several calls that are all linked together.
CTI Server Configurations
The CTI Interface uses TCP/IP Ethernet for network connectivity to the CTI Server. You can use
multi-protocol IP routers to provide connectivity to CTI clients on other types of LANs. You can use the
Ethernet interface used for CTI client communication with the CTI Server for other purposes, such as
the PG’s public network interface; a dedicated interface is not required.
multi-protocol IP routers to provide connectivity to CTI clients on other types of LANs. You can use the
Ethernet interface used for CTI client communication with the CTI Server for other purposes, such as
the PG’s public network interface; a dedicated interface is not required.
Note
You must not use the PG private network for CTI communication.
Simplex/Duplex Configuration
In simplex configurations, there is one CTI Server on the local network with the CTI clients. In duplex
configurations, two CTI Servers are present. There may be other equipment (for example, ACDs) on the
network as well.
configurations, two CTI Servers are present. There may be other equipment (for example, ACDs) on the
network as well.
shows a typical duplex configuration.