Cisco Cisco Unified Contact Center Enterprise 8.5(1)

Select Start > All Programs > Cisco Unified CCE Tools > Administration Tools >
Configuration Manager.

Start the PG Explorer Tool, then in the Main window click Retrieve.

Click Add PG.

This creates both the Peripheral Gateway and the Peripheral.

a.

Enter IPCC for the Name.

b.

Select IPCC System for the Client Type.

c.

If no desk settings are set, set them now. Click OK.

The Agent Desk Settings List Tool appears.

d.

Click Add.

The Attribute tab appears.

e.

Enter the Name default.

f.

Leave all other settings at their defaults and click Save.

g.

Close the Desk Settings List Tool.

Go back to the PG Explorer Tool.

a.

Select IPCC-1 as the Peripheral.

b.

On the Peripheral tab, set the Default Desk Settings to default.

c.

On the Agent Distribution tab, click New.

d.

Set the Administration & Data Server site name to BELO-5C-Site 1 and leave all other
settings at their defaults.

e.

On the Routing Client tab, enter the Name IPCC_RC and leave all other settings at their
defaults.

f.

Click Save.

The Logical Controller ID (5000) and the Physical Controller ID (5000) are now indicated on
the Logical Controller tab.

g.

Reboot the System Peripheral Gateway computers (BELO-5A and BELO-5B).

The Central Controller setup and configuration is now complete. The Peripheral Gateways can
now be installed and configured to communicate with the Central Controller.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)