Cisco Cisco IP Contact Center Release 4.6.1 Prospecto

Consider the following factors when designing a Mobile Agent solution with Unified CCE 7.5(6) and 
later releases:

A media termination point (MTP) is required to support the Mobile Agent call flow if all of the 
following conditions apply:

An SCCP IP phone is used as the Mobile Agent device.

The Mobile Agent CTI ports are located on a different cluster than the phone device.

A SIP trunk is used to connect the clusters.

Enabling the use of an MTP on an trunk will affect all calls that traverse that trunk, even 
non-contact-center calls. Ensure that the number of available MTPs can support the number of calls 
traversing the trunk.

Consider the following factors when designing a Mobile Agent solution with releases prior to 
Unified CCE 7.5:

When Unified CVP is involved in the call flow between two Mobile Agents, an MTP is required for 
the call flow. 

For call flows that involve two Mobile Agents in different PIMs, an MTP is required for the call 
flow.

An MTP is required to support the Mobile Agent call flow if all of the following conditions apply:

An SCCP IP phone is used as the Mobile Agent device.

The Mobile Agent CTI ports are located on a different cluster than the phone device.

A SIP trunk is used to connect the clusters.

VPN

VPN

190010

Caller

Mobile Agent 3

972-2003

Unified CM

Cluster 1 

Unified CCE

Central Controller

and PG

IP IVR

CTI Ports

Call Control / CTI

VoIP

Circuit Switched Voice

Mobile Agent 1

408-1001

Voice

Gateway

1B

Mobile Agent 2

x1002

Unified

CCE Silent

Monitor Server

Unified

CCE AW

Voice

Gateway

1A

Voice

Gateway

2

Unified CM

Cluster 2

Unified

CCE Silent

Monitor Server

Mobile Agent 4

x2004