Cisco Cisco IPCC Web Option Prospecto

Similarly for call control purposes, Unified Expert Advisor can be configured to connect to only one 
Cisco Unified Presence server's SIP Proxy server. There is currently no capability to automatically retry 
SIP requests to a second SIP Proxy server.

On the other hand, for the purpose of importing Cisco Unified Personal Communicator and IP Phone 
Messenger (IPPM) user lists into Unified Expert Advisor, both the publisher and the subscriber can be 
configured. Unified Expert Advisor will automatically try one and then the other if necessary.

For SIP, instant messaging, and presence purposes, both Unified Expert Advisor runtime servers should 
be configured to connect to the Cisco Unified Presence publisher only; and for Microsoft Office 
Communicator deployments, this should usually be the same server that is federated with the Microsoft 
Office Communications Server (OCS) as a best practice.

Unified Expert Advisor does not currently support intradomain, intercluster deployments. In this 
scenario, two (or more) Cisco Unified Presence clusters are configured to work with their own separate 
Cisco Unified CM clusters. Each Cisco Unified Presence cluster has its own configured user base, but 
they share with each other a certain amount of information about each user. Thus, a user on one Cisco 
Unified Presence cluster is able to observe presence of, and send IM messages to, a user on another Cisco 
Unified Presence cluster.

Unified Expert Advisor, however, does not support this deployment. One Unified Expert Advisor cluster 
must be connected to exactly one Cisco Unified Presence cluster and can import the user list only for 
users who reside on that one cluster.

If expert advisors reside on different Cisco Unified Presence clusters, then different Unified Expert 
Advisor clusters must be deployed as well.

Unified Expert Advisor does not currently support Cisco Unified Presence clusters that are deployed in 
separate domains. All experts must be located in the same domain.

Deployments in which expert advisors use Microsoft Office Communicator actually work by defining 
an interdomain federation link between Cisco Unified Presence and Microsoft Office Communicator 
Server. However, a single Unified Expert Advisor deployment cannot support situations in which some 
experts are using Cisco Unified Personal Communicator and other experts are using Microsoft Office 
Communicator as their IM clients. If any use Microsoft Office Communicator, then all must use 
Microsoft Office Communicator, and their domain name will all be the Microsoft Office 
Communications Server (OCS) domain name. Therefore even in this case, all experts are located in the 
same domain, although that domain will be different than that of the Cisco Unified Presence server itself.

Cisco Unified Presence 7.0 servers may be deployed as a single cluster split across a WAN link. This 
type of deployment is known as clustering over the WAN. However, the WAN latency requirements are 
very strict and difficult to achieve on WAN connections, making such deployments unlikely. As a result, 
Unified Expert Advisor has not been tested, and currently is not supported, with this configuration.

For more information on clustering over the WAN, refer to the Cisco Unified Communications SRND 
Based on Cisco Unified Communications Manager, available at