Cisco Cisco Unified Contact Center Enterprise 8.5(1) Prospecto

Cannot be co-resident with Administrative 
Workstation (AW) or Historical Data Server (HDS). 
In addition, the Progger cannot have additional Agent 
Peripheral Gateways.

Logger database is limited to 14 days of historical 
data.

MCS-30-004-Class

100

No

With MCS-30-004-Class servers:

Maximum number of simultaneous queued calls 
equals half the number of agents.

Outbound:

(Maximum Progger agent capacity) – 4

(Number 

of dialer ports)

This is an indicator of platform capacity. This 
is not an indicator of outbound resources in 
terms of how many agents can be kept busy by 
the number of dialer ports in the deployment. 
A quick but inexact estimate is that 2 ports are 
required for each outbound agent, but your 
outbound resources can vary depending on hit 
rate, abandon limit, and talk time for the 
campaigns in the deployment. Use the sizing 
tool to determine outbound resources required 
for you campaigns.

To determine the maximum Progger agent 
capacity, refer to the Progger inbound Agent 
entry in this table. The capacity depends on your 
ICM software release.