Cisco Cisco Unified Contact Center Enterprise 8.5(1) Prospecto
10-17
Cisco Unified Contact Center Enterprise 7.5 SRND
Chapter 10 Sizing Unified CCE Components and Servers
Peripheral Gateway and Server Options
Figure 10-3
Agent PG Configuration Options with CTI OS
Figure 10-4
Agent PG Configuration Options with Cisco Agent Desktop
CTI SVR
CTI OS
VRU PG (VRU PIM)
Agent PG
(UCM PG and
VRU PG)
CCM PG (UCM PIM)
Agent PG
(w/UCM)
Agent PG
(Generic PG)
CTI SVR
CTI OS
Generic PG
(UCM PIM & VRU PIM)
Agent PG
(w/Multichannel *)
CTI SVR
CTI OS
MR PG
Generic PG
(UCM PIM & VRU PIM)
UCM PG (UCM PIM)
CTI SVR
CTI OS
UCM PG (CCM PIM2)
CTI OS(2)
Agent PG
(w/Outbound)
CTI SVR
CTI OS
MR PG
Generic PG
(UCM PIM & VRU PIM)
Dialer
Agent PG
(w/Outbound and
Multi -channel*)
CTI SVR
CTI OS
Generic PG
(UCM PIM & VRU PIM)
Dialer
CTI SVR
CTI OS
VRU PG
(VRU PIM)
Agent PG
(UCM PG and
VRU PG)
CCM PG
(UCM PIM)
Agent PG
(w/UCM)
Agent PG
(Generic PG)
CTI SVR
CTI OS
Generic PG
(UCM PIM &
(UCM PIM &
VRU PIM)
Agent PG
(w/Multichannel *)
CTI SVR
CTI OS
MR PG
Generic PG
(UCM PIM &
VRU PIM)
UCM PG
(UCM PIM)
CTI SVR
CTI OS
UCM PG
(CCM PIM2)
CTI OS(2)
Agent PG
(w/Outbound)
CTI SVR
CTI OS
MR PG
Generic PG
(UCM PIM &
VRU PIM)
Dialer
Agent PG
(w/Outbound and
Multi -channel*)
CTI SVR
CTI OS
Generic PG
(UCM PIM &
VRU PIM)
Dialer
* With CCE, the MR PG for outbound and multi-channel is co-resident with the Agent PG.
With System CCE, the MR PG for outbound (outbound controller) is co-resident with the
Agent PG, but not the MR PG for multi-channel (multi-channel controller).
With System CCE, the MR PG for outbound (outbound controller) is co-resident with the
Agent PG, but not the MR PG for multi-channel (multi-channel controller).
MR PG
(Outbound PIM and
Multi-channel PIM)
MR PG
(Outbound PIM and
Multi-channel PIM)
188795
CTI SVR
CTI OS
VRU PG (VRU PIM)
Agent PG
(UCM PG and
VRU PG)
CCM PG (UCM PIM)
Agent PG
(w/UCM)
Agent PG
(Generic PG)
CTI SVR
CTI OS
Generic PG
(UCM PIM & VRU PIM)
Agent PG
(w/Multichannel *)
CTI SVR
CTI OS
MR PG
Generic PG
(UCM PIM & VRU PIM)
UCM PG (UCM PIM)
CTI SVR
CTI OS
UCM PG (CCM PIM2)
Agent PG
(w/Outbound)
CTI SVR
CTI OS
MR PG
Generic PG
(UCM PIM & VRU PIM)
Dialer
Agent PG
(w/Outbound and
Multi -channel*)
CTI SVR
CTI OS
Generic PG
(UCM PIM & VRU PIM)
Dialer
CTI SVR
CTI OS
VRU PG
(VRU PIM)
Agent PG
(UCM PG and
VRU PG)
CCM PG
(UCM PIM)
Agent PG
(w/UCM)
Agent PG
(Generic PG)
CTI SVR
CTI OS
CTI OS
CTI OS
CAD SVR
CAD SVR
Generic PG
(UCM PIM &
(UCM PIM &
VRU PIM)
Agent PG
(w/Multichannel *)
CTI SVR
CTI OS
MR PG
Generic PG
(UCM PIM &
VRU PIM)
UCM PG
(UCM PIM)
CTI SVR
CTI OS
UCM PG
(CCM PIM2)
CTI SVR
CTI OS
MR PG
Generic PG
(UCM PIM &
VRU PIM)
Dialer
Agent PG
(w/Outbound and
Multi -channel*)
CTI SVR
CTI OS
Generic PG
(UCM PIM &
VRU PIM)
Dialer
* With CCE, the MR PG for outbound and multi-channel is co-resident with the Agent PG.
With System CCE, the MR PG for outbound (outbound controller) is co-resident with the
Agent PG, but not the MR PG for multi-channel (multi-channel controller).
With System CCE, the MR PG for outbound (outbound controller) is co-resident with the
Agent PG, but not the MR PG for multi-channel (multi-channel controller).
MR PG
(Outbound PIM and
Multi-channel PIM)
MR PG
(Outbound PIM and
Multi-channel PIM)
188796
CTI OS
CAD SVR
CTI OS
CAD SVR
CTI OS
CAD SVR
CTI OS
CAD SVR