Cisco Cisco IP Contact Center Release 4.6.2 Guía De Instalación
Chapter 5 VRU Configuration
CVP Integration
5-6
Remote Silent Monitoring Installation and Administration Guide
Step 5
Click Cisco Unified CVP | Audio Settings.
Step 6
Navigate to the Default Audio Path URI text field and enter the VL directory on
your media server, e.g., http://10.1.110.110/MediaFiles/en-us/VL.
your media server, e.g., http://10.1.110.110/MediaFiles/en-us/VL.
Step 7
Click OK.
Step 8
Navigate to the DoLogin page in the Callflow Editor pane for RSM Project.
Step 9
Select the SetBaseSessionVars element then click the element’s Data tab.
Step 10
Modify the VoiceXML Variable settings for RSM Project as follows:
•
VL_VLENGINE_HOSTNAME—Hostname or IP address of server running
VLEngine service.
VLEngine service.
•
VL_VLENGINE_PORT—Port number used by VLEngine service. Usually
port 8080.
port 8080.
•
VL_PHONESIM_HOSTNAME—Hostname or IP address of server
running PhoneSim service. Usually same as VL_VLENGINE_HOSTNAME.
running PhoneSim service. Usually same as VL_VLENGINE_HOSTNAME.
•
VL_PHONESIM_PORT—Port number used by PhoneSim service. Usually
port 29001.
port 29001.
•
CVP_MEDIASVR_HOSTNAME—Hostname or IP address of CVP media
server with RSM prompts, as found in the /MediaFiles/en-us/VL directory.
server with RSM prompts, as found in the /MediaFiles/en-us/VL directory.
•
CVP_MEDIASVR_PORT—Port number of media server daemon. Usually
port 80.
port 80.
•
MAX_NUM_LOGIN_ATTEMPTS—Maximum number of failed login
attempts allowed before RSM disconnects user.
attempts allowed before RSM disconnects user.
•
MONITOR_NEWEST_REPOLL_PERIOD—Time, in seconds, before
monitoring for new agent conversations. Normally set to 4 seconds.
monitoring for new agent conversations. Normally set to 4 seconds.
•
MONITOR_NEWEST_PROMPT_TO_END_EVERYN—Number of
pollings before progress prompt is stated to caller (i.e., “System is still busy.
Press any key to return to main menu or continue to hold.”) Normally set to 3.
pollings before progress prompt is stated to caller (i.e., “System is still busy.
Press any key to return to main menu or continue to hold.”) Normally set to 3.
Step 11
Click Save to save the RSM Project.
Step 12
Run a basic test call flow to ensure the system is functioning properly. Customize
the call flow script, if desired.
the call flow script, if desired.