Cisco Cisco IP Contact Center Release 4.6.1 Guía Del Usuario

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Agent Reports

agent24: Agent Performance Summary Daily Report

Each media routing domain has its own skill groups. If an agent is logged into 

more than one media routing domain, then that agent also belongs to more 

than one skill group.
Derived from: Media_Routing_Domain.EnterpriseName

The agent's skill group's enterprise name and skill target ID associated with 

the task. The ID of the skill group of the skill group from which the agent is 

currently working.
Derived from: Skill_Group.EnterpriseName Skill_Group.SkillTargetID

The date when the record was generated in MM/DD/YY (month, day, year) 

format.
Derived from: Agent_Skill_Group_Half_Hour.DateTime

The total time that the agent was logged in, measured in HH:MM:SS (hours, 

minutes, seconds) format.
Derived from: Agent_Skill_Group_Half_Hour.LoggedOnTimeToHalf

The Average Speed of Answer (ASA) for tasks to this agent during the time 

period.
Derived from: (Agent_Skill_Group_Half_Hour.AnswerWaitTimetoHalf / 

Agent_Skill_Group_Half_Hour.CallsAnsweredToHalf)

The total time that the agent spent in the Available or Ready state with respect 

to this skill group. Measured in HH:MM:SS (hours, minutes, seconds).
Derived from: Agent_Skill_Group_Half_Hour.AvailTimeToHalf

The percentage of time that the agent spent in the Available or Ready state 

with respect to this skill group in relation to LoggedOnTime or interval, 

whichever is less.
Derived from: (Agent_Skill_Group_Half_Hour.AvailTimeToHalf / 

Agent_Skill_Group_Half_Hour.LoggedOnTimeToHalf)

The total time the agent spent in the Not Ready State measured in HH:MM:SS 

(hours, minutes, seconds).
Derived from: Agent_Skill_Group_Half_Hour.NotReadyTimeToHalf