Cisco Cisco IP Contact Center Release 4.6.1 Guía Del Usuario

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Agent Reports

agtper20: Agent Peripheral Real Time Report

The media routing domain into which the agent is logged for doing this type of 

task. This is the media routing domain associated with the Skill Group in which 

the agent is currently working. 
Each media routing domain has its own skill groups. If an agent is logged into 

more than one media routing domain, then that agent also belongs to more 

than one skill group.
Derived from: Media_Routing_Domain.EnterpriseName

The current phone extension number on which the agent is working.
Derived from: Agent_Real_Time.Extension

The date and time that the agent logged in, measured in MM/DD/YYYY 

(month, day, year) and HH:MM:SS (hour, minute, second) format.
Derived from: Agent_Real_Time.DateTimeLogin

The skill group associated with the task on which the agent is currently 

working. If the agent is not involved in any task in the media routing domain, 

this field shows Not Applicable. Since an agent can be logged into multiple skill 

groups, this field is not filled until the agent is assigned a task.
Derived from: Skill_Group.EnterpriseName

The current state of the agent. The following states can appear in this report:
*

Active state
Work Ready state
Work Not Ready state

Paused state
Interrupted state

States with an asterisk (*) are voice media only states. 
Note: This template can display agent status data only when the agent is in 

the talking or active state. If the agent is not involved in a task in some way, 

this template does not display the agent state for that agent.
An agent doing wrap-up work (post-call activities, such as completing 

paperwork or consulting with associates) is in either the Work Ready or the 

Work Not Ready state. 
Derived from: Agent_Real_Time.AgentState