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Agent Reports

agtper03: Agent Peripheral Media Logout Status Report

The last and first name of the agent
Derived from: Person.LastName + "," + Person.FirstName 

The media routing domain from which the agent is logged off. 
Derived from: Media_Routing_Domain.EnterpriseName

The last name and first initial of the agent and the ICM system name of the 

peripheral with which the agent is associated. One agent can be logged into 

more than one peripheral if they are working in more than one media routing 

domain. 
Derived from: Agent.EnterpriseName

The date and time the agent logged on, measured in YY:MM:DD (month, day, 

year) and HH:MM:SS (hours, minutes, seconds) format.
Derived from: Agent_Logout.LogoutDateTime - Agent_Logout.LoginDuration 

The time in HH:MM:SS (hours, minutes, and seconds) format that the agent 

spent logged on during the specified period.
Derived from: Agent_Logout.LoginDuration

The date and time that the agent logged out.
Derived from: Agent_Logout.LogoutDateTime

A code received from the peripheral that indicates the reason for the agent's 

last state change. If not defined, this shows NONE.
Note: The agent's desk settings and CTIOS registry settings need to be 

configured to display the reason code. You can do this in the ICM Configuration 

Manager's Agent Desk Settings List tool.
For a list of default reason codes, see 

Derived from: Agent_Logout.ReasonCode

The total log on duration of an agent in a media routing domain.

The total log on duration of all agents on a peripheral.