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Cisco Cisco IP Contact Center Release 4.6.1 Guía Del Usuario

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Agent Reports
agtper23: Agent Peripheral Performance Summary Half Hour Report
 
Derived from: ((Agent_Skill_Group_Half_Hour.WorkReadyTimeToHalf + 
Agent_Skill_Group_Half_Hour.WorkNotReadyTimeToHalf) / 
Agent_Skill_Group_Half_Hour.LoggedOnTimeToHalf)
*Busy Other Time
The total time the agent spent in the BusyOther state, measured in HH:MM:SS 
(hours, minutes, seconds).
Derived from: Agent_Skill_Group_Half_Hour.BusyOtherTimeToHalf
*Busy Other % 
The percentage of time that the agent has spent in the BusyOther state in 
relation to LoggedOnTime or interval, whichever is less.
Derived from: (Agent_Skill_Group_Half_Hour.BusyOtherTimeToHalf) / 
Agent_Skill_Group_Half_Hour.LoggedOnTimeToHalf)
*Interrupt Time
The total time the agent spent in the Interrupted state, measured in 
HH:MM:SS (hours, minutes, seconds).
Derived from: Agent_Skill_Group_Half_Hour.InterruptedTimeToHalf
*Interrupt % 
The percentage of time that the agent has spent in the Interrupted state in 
relation to LoggedOnTime or interval, whichever is less.
Derived from: (Agent_Skill_Group_Half_Hour.InterruptedTimeToHalf) / 
Agent_Skill_Group_Half_Hour.LoggedOnTimeToHalf)
Media Summary
The totals of agent data for all skill groups in a media in which the agent was 
logged during the given interval.
Peripheral Summary
The total of agent data for all agents in all media on the peripheral during the 
specified interval.
Report Summary
The total of summary lines for all agents in the report.