Manualsbrain.com
  1. Manuales
  2. Marcas
  3. Cisco
  4. Cisco IP Contact Center Release 4.6.1
  5. Guía Del Usuario

Cisco Cisco IP Contact Center Release 4.6.1 Guía Del Usuario

Descargar
Página de 797
 
6-152
ICM WebView Online Help 
Agent Reports
agtskg23: Agent Skill Group Performance Summary Half Hour Report
*Intercept
The total number of calls that were intercepted by the supervisor while on 
calls in this skill group.
Derived from: Agent_Skill_Group_Half_Hour.InterceptCallsToHalf
Skill Group Summary
The total of all agent data for all agents in the skill group.
Media Summary
The total of all agent data for each media routing domain.
Agent Summary
The total of all agent data for each agent.
Report Summary
The total of all agent data for all agents in report.