Cisco Cisco IP Contact Center Release 4.6.1 Guía Del Usuario

ICM WebView Online Help 

Call Type Reports

caltyp01: Call Type Status Real Time Report

A name that identifies a routing script. The master script might have several 

versions. A new master script record is created whenever you save a script 

with a new name.
Derived from: Master_Script.EnterpriseName

The version of the script that is currently available for use.
Derived from: Master_Script.CurrentVersion

The number of tasks of this type that have been routed since midnight.
Derived from: Call_Type_Real_Time.CallsRoutedToday

The number of tasks of this type that have been routed during the current 

half-hour interval.
Derived from: Call_Type_Real_Time.CallsRoutedToHalf

The number of calls of this type removed from the CallRouter queue to be 

routed since midnight.
Derived from: Call_Type_Real_Time.RouterQueueCallsToday

The number of tasks of this type removed from the CallRouter queue to be 

routed during the current half-hour interval.
Derived from: Call_Type_Real_Time.RouterQueueCallsHalf

The number of tasks of this type removed from the CallRouter queue to be 

routed during the current five-minute interval.
Derived from: Call_Type_Real_Time.RouterCallsQNow

The number of errors for tasks of this type since midnight.
Derived from:Call_Type_Real_Time.ErrorCountToday

The number of errors for tasks of this type for the current half-hour interval.
Derived from: Call_Type_Real_Time.ErrorCountToHalf