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Peripheral, Route, and Routing Client Reports
periph01: Peripheral Real Time Report
Data:
Enterprise Name
Enterprise name
Derived from: Peripheral.EnterpriseName
Derived from: Peripheral.EnterpriseName
Datetime
Date and time
Derived from: Peripheral_Real_Time.DateTime
Derived from: Peripheral_Real_Time.DateTime
Status
The current failure state of the peripheral:
0 = normal operation
1 - 31 = failures that do not affect functionality
32 - 63 = degraded operation (task routing still possible)
64 - 127 = failures that prevent task routing.
Derived from: Peripheral_Real_Time.Status
0 = normal operation
1 - 31 = failures that do not affect functionality
32 - 63 = degraded operation (task routing still possible)
64 - 127 = failures that prevent task routing.
Derived from: Peripheral_Real_Time.Status
Online
The current on-line state of the peripheral as determined by the Central
Controller.
0 = off-line
1 = on-line
Derived from: Peripheral_Real_Time.Online
0 = off-line
1 = on-line
Derived from: Peripheral_Real_Time.Online
Tasks In Progress
The number of tasks to a route or service that are currently in queue or being
handled at the peripheral now.
Derived from: Peripheral_Real_Time.CallsInProgress
Derived from: Peripheral_Real_Time.CallsInProgress
Agents Logged On
The number of agents in the skill group who are currently logged on or who
were logged on during an interval. The time an agent spends logged on is also
tracked.
Derived from: Peripheral_Real_Time.AgentsLoggedOn
Derived from: Peripheral_Real_Time.AgentsLoggedOn
Mode
The current mode of the peripheral as reported by the Peripheral Gateway
(PG).
0 = off-line
0 = off-line
1 = on-line
2 = on-line using backup processor
Derived from: Peripheral_Real_Time.Mode
Derived from: Peripheral_Real_Time.Mode