Cisco Cisco IP Contact Center Release 4.6.1 Guía Del Usuario

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Peripheral, Route, and Routing Client Reports
rtecli11: Routing Client Performance Report
 
Data:
Physical Controller
The enterprise name of the routing client.
Derived from: Routing_Client.EnterpriseName
DateTime
The date and time when the record was generated in MM/DD/YY (month, day, 
year) and HH:MM:SS (hours, minutes, seconds) format.
Derived from: Route_Client_Five_Minute.DateTime
Responses
The number of route responses to the routing client during the five-minute 
interval.
Derived from: Routing_Client_Five_Minute.ResponseTo5
Rcv In Error
The number or routing requests from the routing client that produced errors 
during the five-minute interval.
Derived from: Routing_Client_Five_Minute.RcvInErrorTo5
Timeout Tasks
The number of route responses to the routing client that timed out during the 
five-minute interval.
Derived from: Routing_Client_Five_Minute.TimeoutCallsTo5
Max Delay
The maximum delay, in milliseconds, of route responses to the routing client 
during the five-minute interval.
Derived from: Routing_Client_Five_Minute.MaxDelay
Late Tasks
The number of route responses to the routing client that exceeded the late 
threshold but did not time out.
Derived from: Routing_Client_Five_Minute.LateCallsTo5
Discarded Tasks
The number of routing requests from the routing client that were discarded 
because of an internal constraint such as buffering.
Derived from: Routing_Client_Five_Minute.DiscardedCallsTo5
Report Summary
A summary of all fields for all routing clients.