Cisco Cisco Unified Contact Center Enterprise 9.0(2) Guía Del Usuario
New WebView Features in ICM 5.0
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Thresholds. When setting thresholds for agent states and most other data
fields, you no longer have to enter a code. Instead, select from the list of
options.
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Event Viewer. The Event Viewer is a tool within WebView that lets you view
event data (messages) generated by processes within ICM and used in system
maintenance. You can access this feature from the opening WebView page. See
.
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Job Scheduler. The Job Scheduler enables you to schedule WebView reporting
jobs to be done at a specified date and time. You can schedule reports to be run
and printed and also to be run and saved to a file. You can access this feature
from any of the WebView reporting pages. See
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New, Replaced, and Deleted templates. For a list of all the new, replaced,
and deleted templates since ICM 4.6.2, see Upgrading from a previous version
of ICM WebView in the online help.
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Report icons. Icons beside a template or report listing indicate whether it is a
tabular or graphical report and whether or not it is included in your favorites list.
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Multiple reports. You can run and view multiple reports at the same time. See
.
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Report format. Every other line in a report is lightly highlighted to enable you
to more easily scan the report. Report options have been moved from the side
to the top of a report to increase the view area. The report subject is the name
at the top of the report. The template name and the report title are now included
at the bottom of the report along with the run date and time.
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Improved help. The WebView online help now includes a glossary and begins
each template description with its purpose, the environment in which it can be
used (standard ACD, IPCC, both ACD and/or IPCC), and the default sort order.
The help also has an improved index listing all the ICM database fields used in
the reports.