Manualsbrain.com
  1. Manuales
  2. Marcas
  3. Cisco
  4. Cisco Unified Contact Center Enterprise 8.5(1)
  5. Guía Del Usuario

Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía Del Usuario

Descargar
Página de 797
6-101
ICM WebView Online Help
Agent Reports
agtper25: Agent Peripheral Consolidated Half Hour Report Template
 
% Avail
The percentage of time that the agent has spent in the Available/ Ready state 
in relation to LoggedOnTime. Applies to all skill groups.
Derived from: (Agent_Skill_Group_Half_Hour.AvailTimeToHalf / 
Agent_Skill_Group_Half_Hour.LoggedOnTimeToHalf)
*% Not Ready
The percentage of time that the agent has spent in the Not Ready state in 
relation to LoggedOnTime or interval, whichever is less. Applies to all skill 
groups.
Derived from: (Agent_Skill_Group_Half_Hour.NotReadyTimeToHalf / 
Agent_Skill_Group_Half_Hour.LoggedOnTimeToHalf)
*% Reserved
The percentage of time that the agent has spent in Reserved state waiting for 
an ICM routed task from this skill group in relation to LoggedOnTime.
Derived from: (Agent_Skill_Group_Half_Hour.ReservedStateTimeToHalf / 
Agent_Skill_Group_Half_Hour.LoggedOnTimeToHalf)
% Wrap Up
The percentage of time that the agent has spent in Wrap-up state after an 
incoming or outgoing calls to/from this skill group in relation to 
LoggedOnTime.
Derived from: ((Agent_Skill_Group_Half_Hour.WorkNotReadyTimetoHalf + 
Agent_Skill_Group_Half_Hour.WorkReadyTimetoHalf ) / 
Agent_Skill_Group_Half_Hour.LoggedOnTimeToHalf)
*% Busy Other
The percentage of time that the agent has spent in the BusyOther state in 
relation to LoggedOnTime.
Derived from: (Agent_Skill_Group_Half_Hour.BusyOtherTimetoHalf / 
Agent_Skill_Group_Half_Hour.LoggedOnTimeToHalf)
Media Summary
The totals of agent data for all skill groups in a media in which the agent was 
logged during the given interval.
Peripheral Summary
The total of agent data for all agents in all media on the peripheral during the 
specified interval.
Report Summary
The Total of summary lines for all agent in the report.