Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía Del Usuario

The Cisco TAC is available to all customers who need technical 

assistance with a Cisco product, technology, or solution. Two 

types of support are available through the Cisco TAC: the Cisco 

TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency 

of the issue:

Priority level 4 (P4)—You need information or assistance 

concerning Cisco product capabilities, product installation, or 

basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. 

Network functionality is noticeably impaired, but most 

business operations continue.

Priority level 2 (P2)—Your production network is severely 

degraded, affecting significant aspects of business operations. 

No workaround is available.

Priority level 1 (P1)—Your production network is down, and a 

critical impact to business operations will occur if service is 

not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of 

the problem and the conditions of service contracts, when 

applicable.

The Cisco TAC Web Site allows you to resolve P3 and P4 issues 

yourself

, 

saving both cost and time. The site provides 

around-the-clock access to online tools, knowledge bases, and 

software. To access the Cisco TAC Web Site, go to the following 

URL:

All customers, partners, and resellers who have a valid Cisco 

services contract have complete access to the technical support 

resources on the Cisco TAC Web Site. The Cisco TAC Web Site