Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía Del Usuario

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Call Type Reports

caltyp23: Call Type Historical All Fields Report

ICR Default Routed

The number of tasks of this type for which the ICM used default routing during

the current half-hour interval.
Derived from: Call_Type_Half_Hour.ICRDefaultRoutedToHalf

Network Default Routed

The number of tasks of this type for which the IXC used default routing during

the current half-hour interval.
Derived from: Call_Type_Half_Hour.NetworkDefaultRoutedToHalf

Return Busy

The number of tasks of this type that the ICM software routed to the Busy

target during the half-hour interval.
Derived from: Call_Type_Half_Hour.ReturnBusyToHalf

Return Ring

The number of tasks of this type that the ICM software routed to the Ring

target during the half-hour interval.
Derived from: Call_Type_Half_Hour.ReturnRingToHalf

Network Announcement

The number of tasks routed with an announcement node during the half-hour

period.
Derived from: Call_Type_Half_Hour.NetworkAnnouncementToHalf

Answer Wait Time

The sum of answer wait time in seconds for all tasks answered for the call type

during the half-hour interval.
Derived from: Call_Type_Half_Hour.AnswerWaitTimeHalf

Tasks Handled

The total number of tasks handled for the call type during the half-hour

interval.
Derived from: Call_Type_Half_Hour.CallsHandledHalf

Tasks Offered

The number of tasks of this type that have been. Calls Offered = Calls Handled

+ Calls Abandoned + return busy + return ring + default treatment + Network

routed + Overflow Out.
Derived from: Call_Type_Half_Hour.CallsOfferedHalf