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Peripheral, Route, and Routing Client Reports

periph05: Peripheral Historical All Fields Report

The time zone for the date and time. The value is the offset in minutes from 

GMT.
Derived from: Peripheral_Half_Hour.TimeZone 

A value used internally by ICM software to track virtual time. 
Derived from: Peripheral_Half_Hour.RecoveryKey 

The number of seconds the associated Peripheral Gateway was able to provide 

peripheral data services to the CallRouter during the half-hour interval. 
Derived from: Peripheral_Half_Hour.ActivePeripheralDataTimeToHalf 

The number of seconds the associated Peripheral Gateway was able to provide 

routing client support to the CallRouter during the half-hour interval. 
Derived from: Peripheral_Half_Hour.ActiveRoutingClientTimeToHalf 

The number of seconds the associated Peripheral Gateway’s connections to 

the peripheral were in the Active state during the half-hour interval. 
Derived from: Peripheral_Half_Hour.ActivePeripheralTimeToHalf 

The number of seconds the associated CTI Server was active during the 

half-hour interval. 
Derived from: Peripheral_Half_Hour.ActiveCTIServerTimeToHalf 

Total number of incoming ACD tasks and internal ACD tasks offered to the 

peripheral during the half-hour interval. 
Derived from: Peripheral_Half_Hour.CallsOfferedToHalf 

The number of tasks to the peripheral that had a service level event during the 

half-hour interval.
Derived from: Peripheral_Half_Hour.ServiceLevelCallsOfferedToHalf 

The number of tasks to the peripheral answered within the service level 

threshold during the half-hour interval. 
Derived from: Peripheral_Half_Hour.ServiceLevelCallsToHalf