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Peripheral, Route, and Routing Client Reports

routes13: Route Historical All Fields Report

The time zone for the date and time. The value is the offset in minutes from 

GMT. 
Derived from: Route_Half_Hour.TimeZone 

The total of incoming tasks plus internal tasks offered on this route during the 

half-hour interval. 
Derived from: Route_Half_Hour.CallsOfferedToHalf 

The total of incoming tasks on this route during the half-hour interval. 

Incoming tasks include only Inbound ACD tasks arriving on trunks (that is, 

tasks that are not internally generated). 
Derived from: Route_Half_Hour.CallsIncomingToHalf 

The total number of tasks handled on this route during the half-hour interval. 

CallsHandled includes all tasks handled by any answering resource for the 

route (for example, an IVR, agent, or voice mail port). 
Derived from: Route_Half_Hour.CallsHandledToHalf 

The total tasks the ICM software sent to this route during the half-hour 

interval. 
Derived from: Route_Half_Hour.CallsRoutedToHalf 

The number of tasks abandoned in queue on this route during the half-hour 

interval. 
Derived from: Route_Half_Hour.CallsAbandQToHalf 

The cumulative ICM service level for the route during the half-hour interval. 

The ICM software uses the same type of service level calculation as specified 

for the service associated with the route. 
Derived from: Route_Half_Hour.ServiceLevelToHalf 

The cumulative total of tasks to the route answered within the ICM service 

level during the half-hour interval. 
Derived from: Route_Half_Hour.ServiceLevelCallsToHalf