Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía Del Usuario
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Service Reports
persvc27: Peripheral Service Real Time All Fields Report
*Tasks Q Now Time
The total time of all tasks to the service currently in queue.
Derived from: Service_Real_Time.CallsQNowTime
Derived from: Service_Real_Time.CallsQNowTime
*Peripheral Service Level Tasks30
The number of tasks to the service handled within the peripheral service level
during the current half-hour interval.
The service level is the percentage of incoming tasks that are answered within
The service level is the percentage of incoming tasks that are answered within
a specified threshold. Several slightly different calculations can be used for the
service level (specifically, abandoned tasks can be treated in several ways).
The ICM software keeps track of two different service levels: the peripheral
service level is the proprietary service level as calculated by the peripheral;
the ICM service level is the service level as calculated by the ICM software.
Derived from: Service_Real_Time.PeriphServiceLevelCallsHalf
Derived from: Service_Real_Time.PeriphServiceLevelCallsHalf
*Peripheral Service Level Tasks Today
The number of tasks to this service handled within the peripheral service level
since midnight.
Derived from: Service_Real_Time.PeriphServiceLevelCallsToday
Derived from: Service_Real_Time.PeriphServiceLevelCallsToday
*Peripheral Service Level 30
Service level for the service calculated by the peripheral during the current
half-hour interval.
Derived from: Service_Real_Time.PeriphServiceLevelHalf
Derived from: Service_Real_Time.PeriphServiceLevelHalf
*Peripheral Service Level Offer 30
The number of offered tasks used to calculate the peripheral service level for
the current half-hour interval.
Derived from: Service_Real_Time.PeriphServiceLevelOfferHalf
Derived from: Service_Real_Time.PeriphServiceLevelOfferHalf
*Peripheral Service Level Offer Today
The number of offered tasks used to calculate the peripheral service level
since midnight.
Derived from: Service_Real_Time.PeriphServiceLevelOfferToday
Derived from: Service_Real_Time.PeriphServiceLevelOfferToday
*Peripheral Service Level 5
Service level for the service calculated by the peripheral during the current
five-minute interval.
Derived from: Service_Real_Time.PeriphServiceLevelTo5
Derived from: Service_Real_Time.PeriphServiceLevelTo5
*Peripheral Service Level Today
Service level for the service calculated by the peripheral since midnight.
Derived from: Service_Real_Time.PeriphServiceLevelToday
Derived from: Service_Real_Time.PeriphServiceLevelToday