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Service Reports

persvc26: Peripheral Service Historical All Fields Report

DateTime (no label)

The date and time of the selected row's data in MM/DD/YYYY (month, day, 

year) and HH:MM:SS (hour, minute, second) format.
Derived from: Service_Half_Hour.DateTime

The time zone for the date and time. The value is the offset in minutes from 

Greenwich Mean Time (GMT). GMT is the time zone at the meridian at 

Greenwich, England. This time zone is used as an international standard.
Derived from: Service_Half_Hour.TimeZone

The number of outbound tasks placed by agents for the service during the 

half-hour interval.
Derived from: Service_Half_Hour.CallsOutToHalf

The number of tasks handled by the service but not otherwise accounted for 

during the half-hour interval.
Derived from: Service_Half_Hour.CallsTerminatedOtherToHalf

The total of incoming tasks plus internal tasks offered to the service during the 

half-hour interval.
Derived from: Service_Half_Hour.CallsOfferedToHalf

The number of offered tasks used in the peripheral service level calculation for 

the half-hour interval.
Derived from: Service_Half_Hour.PeriphServiceLevelOfferToHalf

The total of incoming tasks to the service during the half-hour interval.
Derived from: Service_Half_Hour.CallsIncomingToHalf

The number of tasks transferred into the service during the half-hour interval.
Derived from: Service_Half_Hour.TransferInCallsToHalf

The total tasks handled for the service during the half-hour interval.
Derived from: Service_Half_Hour.CallsHandledToHalf