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Skill Group Reports

entskg27: Enterprise Skill Group Historical All Fields Report

The enterprise skill group's enterprise name and ID. 
Derived from: Enterprise_Skill_Group.EnterpriseName 

(Enterprise_Skill_Group.EnterpriseSkillGroupID)

The member skill group's enterprise name and ID.
Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)

Date Time (no label)

The date and time of the selected row's data in MM/DD/YYYY (month, day, 

year) and HH:MM:SS (hour, minute, second) format.
Derived from: Skill_Group_Half_Hour.DateTime

The number of callback messages processed by the agent during the half-hour 

interval.
Derived from: Skill_Group_Half_Hour.CallbackMessagesToHalf

The number of seconds the agent spent processing callback messages during 

the half-hour interval.
Derived from: Skill_Group_Half_Hour.CallbackMessagesTimeToHalf

The number of calls answered during the half-hour interval.
Derived from: Skill_Group_Half_Hour.CallsAnsweredToHalf

The total number of seconds callers spent waiting for calls to be answered by 

the skill group during the half-hour interval.
Derived from: Skill_Group_Half_Hour.AnswerWaitTimeToHalf

The calls handled by the skill group during the half-hour interval.
Derived from: Skill_Group_Half_Hour.CallsHandledToHalf

The total talk time in seconds for calls counted as handled by the skill group 

during the half-hour interval.
Derived from: Skill_Group_Half_Hour.HandledCallsTalkTimeToHalf