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Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía Del Usuario

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ICM WebView Online Help 
Skill Group Reports
perskg27: Peripheral Skill Group Historical All Fields Report
Data:
Skill Group
The skill group's enterprise name and skill target ID
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID
Date Time (no label)
The date and time of the selected row's data in MM/DD/YYYY and HH:MM:SS 
(month, day, year, hour, minute, second) format.
Derived from: Skill_Group_Half_Hour.DateTime
Callback Msg
The number of callback messages processed by the agent during the half-hour 
interval.
Derived from: Skill_Group_Half_Hour.CallbackMessagesToHalf
Callback Msg Time
The number of seconds the agent spent processing callback messages during 
the half-hour interval.
Derived from: Skill_Group_Half_Hour.CallbackMessagesTimeToHalf
Tasks Ans
The number of tasks answered during the half-hour interval.
Derived from: Skill_Group_Half_Hour.CallsAnsweredToHalf
Ans Wait Time
The total number of seconds callers spent waiting for calls to be answered by 
the skill group during the half-hour interval.
Derived from: Skill_Group_Half_Hour.AnswerWaitTimeToHalf
Tasks Hand
The tasks handled by the skill group during the half-hour interval.
Derived from: Skill_Group_Half_Hour.CallsHandledToHalf
Hand Tasks Active Time
The total talk time in seconds for tasks counted as handled by the skill group 
during the half-hour interval.
Derived from: Skill_Group_Half_Hour.HandledCallsTalkTimeToHalf
Handle Tasks Time
The total handle time, in seconds, for tasks counted as handled by the skill 
group during the half-hour interval.
Derived from: Skill_Group_Half_Hour.HandledCallsTimeToHalf