Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía Del Usuario

12-4

ICM WebView Online Help

Trunk Group and IVR IPCC Reports

nettrk02: Network Trunk Group Performance Real Time Report

Data:

Network Trunk Group

The enterprise name of the network trunk group.
Derived from: Network_Trunk_Group.EnterpriseName

Half Hour All Trunks Busy

The state of a trunk group when all trunks are simultaneously in use. The

trunk group cannot accept any new inbound or outbound tasks in this state.

The ICM software tracks the amount of time during which all trunks in a trunk

group are busy during the current half-hour interval.
Derived from: Network_Trunk_Group_Real_Time.AllTrunksBusyHalf

Half Hour Tasks Aban

The number of tasks to a service or route that were abandoned during the

interval (for example, during the current half-hour). An abandoned task is a

task in which the caller hangs up before the task is answered.
Derived from: Network_Trunk_Group_Real_Time.CallsAbandonedHalf

Half Hour Tasks In

The number of inbound tasks in progress on the network trunk group (either

in real-time (now) or over the last half-hour).
Derived from: Network_Trunk_Group_Real_Time.CallsInHalf

Half Hour Tasks Out

The number of outbound tasks in progress on the network trunk group (either

in real-time (now) or over the last half-hour).
Derived from: Network_Trunk_Group_Real_Time.CallsOutHalf

Half Hour In Service Time

The aggregate time that trunks in the network trunk group have been in

service during previous half-hour intervals or the current half-hour interval.
Derived from: Network_Trunk_Group_Real_Time.InServiceTimeHalf

Tasks In Now

The number of inbound tasks in progress on the network trunk group in

real-time (now).
Derived from: Network_Trunk_Group_Real_Time.CallsInNow

Tasks Out Now

The number of outbound tasks in progress on the network trunk group in

real-time (now).
Derived from: Network_Trunk_Group_Real_Time.CallsOutNow