Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía Del Usuario
Index
IN-15
Cisco IPCC Report Templates
78-xxxxx-xx
perskg03
Peripheral Skill Group Agent State Status
Report
perskg04
Rolling 5-minute Peripheral Skill Group Status
Report
perskg05
Peripheral Skill Group % Utilization of Ready
Agents Report Template
perskg08
FTE for Peripheral Skill Groups Half Hour
Report
perskg09
Peripheral Skill Group Normalized Agent State
Report
perskg11
Blended Agent Statistics Report
perskg12
Blended Agent Task Detail Performance In Skill
Groups Half Hour Report
perskg20
Peripheral Skill Group Status Real Time
Report
perskg21
Peripheral Skill Group Task Summary Half Hour
Report
perskg22
Peripheral Skill Group Task Summary Daily
Report
perskg23
Peripheral Skill Group Performance Summary Half
Hour Report
perskg24
Peripheral Skill Group Performance Summary Daily
Report
perskg25
Peripheral Skill Group Consolidated Half Hour
Report
perskg26
Peripheral Skill Group Consolidated Daily
Report
perskg27
Peripheral Skill Group Historical All Fields
Report
perskg28
Peripheral Skill Group Real Time All Fields
Report
perskg29
Peripheral Skill Group Logout Real Time
Report
persvc01
Peripheral Service Queue Delay Status Real Time
Report
persvc02
Peripheral Service Status Real Time Report
persvc03
Effect of Abandoned Tasks on Peripheral Service
Levels Report
persvc04
Peripheral Tasks Trend Analysis Real Time
Report
persvc05
Peripheral Service Tasks Offered Over Half Hour
Report
persvc06
Peripheral Service Service Levels Real Time
Report
persvc07
Peripheral Service Tasks, Averages and Service
Levels Real Time Report
persvc08
Agent and Task Status Real Time Report
persvc13
Peripheral Service Tasks Offered Daily Report
Template
persvc14
Peripheral Service Tasks Handled Daily
Report
persvc15
Peripheral Service Tasks Abandoned Daily
Report
persvc16
Peripheral Service History Daily Report
persvc17
Peripheral Service Tasks Offered Half Hour Report
Template
persvc18
Gate Analysis Half Hour Report Template
persvc20
Peripheral Service for IVR Queue Half Hour
Report
persvc21
Peripheral Service IVR Queue Daily Report
persvc22
Peripheral Service IVR Self-Service Half Hour
Report
persvc23
Report